📖 Content moderation glossary
What is a moderation transparency report?
In short
A transparency report is a public document in which a service discloses figures and information about its content moderation, such as orders received, notices handled, decisions taken and complaints, as required by Articles 15 and 24 of the Digital Services Act.
Under Article 15, providers of intermediary services must publish, at least once a year, a clear report on their content moderation; micro and small enterprises are exempt unless they are very large online platforms. Article 24 adds information for online platforms, such as disputes submitted to out-of-court settlement bodies and suspensions, and requires them to publish their average monthly active users in the EU. Very large online platforms have to report more often.
Typical contents include: the number of notices received and the actions taken, the moderation carried out on the provider's own initiative, the use of automated tools, the number of complaints and their outcome, and median handling times.
Even when it is not mandatory, publishing figures on moderation reassures readers, customers and citizens that decisions are not arbitrary. OpenModeration provides exportable moderation figures and an activity log, which make such reports much easier to compile.