Outsourced moderation: replace or complement your agency
You already pay a provider to moderate your comments, or you are about to. The real question is what you get for the money: how fast, how consistent, how much you can see. OpenModeration is an outsourced service with AI at its core, and you can test it without stopping your current provider.
Trusted by
The problem
Agencies bill by the hour or by the moderator. Nights, weekends and breaking news cost extra or wait in a queue. Each moderator reads your rules a little differently, and you rarely see why a comment was removed.
How OpenModeration handles it
Our AI takes the volume and applies your rules the same way every time; our moderators take doubtful cases, reports and appeals. You follow each decision and its reason live. To compare, we run silently next to your current provider, on your real comments.
The result
A cost that follows your comment volume rather than headcount, decisions within seconds at any hour, and a written reason for each one. You switch when the figures convince you, or keep both side by side.
Replace or complement: four ways to work with us
It does not have to be all or nothing. Pick the set-up that fits your contract and your teams.
Full replacement
We take over all your comment spaces: AI on the volume, our team on doubtful cases, reports and appeals. Setup is included.
A first line in front of your agency
The AI clears the obvious cases, so your current provider only sees what needs a person. Their workload, and your bill, go down.
Nights and peaks
Keep your provider for office hours; we cover nights, weekends and traffic spikes with the same rules.
Migration at your pace
Start with one site or one social account, compare, then extend. The connectors are ready when you are.
Agency or OpenModeration: the comparison
The criteria buyers check when choosing an outsourced moderation provider.
| Criterion | Typical moderation agency | OpenModeration |
|---|---|---|
| Pricing | Per hour or per moderator, extra for nights and weekends | Sized to your comment volume, free plan to test |
| Response time | Minutes to hours, depending on shifts | Seconds for clear cases, at any hour |
| Consistency | Varies with each moderator's reading of your rules | Same rule, same decision; doubtful cases reviewed by our team |
| Visibility | Periodic reports | Every decision and its reason, in real time |
| Control | Ask the agency to change its practice | Override any decision and adjust your rules directly |
| DSA records | Depends on the provider's processes | Written reasons, history, reports and appeals tracked and exportable |
| Onboarding | Train new moderators on your editorial line | Rules set up with you and tested on your comments |
Agency practices vary: use this grid as a list of questions for your current provider.
Already under contract?
Switch moderation provider without risk
You don’t have to cut anything off to find out. Test us on your own comments, then decide with figures in hand.
-
A silent test on your real comments
We moderate your real comments in a sandbox, alongside your current provider. Nothing changes in production.
-
Compare decision by decision
For each comment, you see what we would have accepted or refused, with the written reason, next to what your provider did.
-
Switch when it suits you
You reach your renewal with figures. Connectors are ready and our team sets everything up when you decide to switch.
Why teams choose OpenModeration
Compare before you commit
The silent test gives you decision-by-decision figures against your current provider, nothing hidden.
The same comfort, more visibility
A team still does the work for you, and you gain a live view of every decision.
Data kept in Europe
Hosted in the EU and processed in line with the GDPR.
🧮 Calculator
What does moderating by hand cost you?
Move the sliders to your situation. The figures are only yours: we do not record anything.
–
per month for fully manual moderation
–
hours of moderation per month
–
full-time equivalents
Count includes weekends. With OpenModeration, you have nothing left to do: our team handles the doubtful cases. We estimate your real saving with you during the call.
📅 Work out my saving with you60 min · free · no commitment
Frequently asked questions
Can OpenModeration fully replace a moderation agency?
Yes for most comment spaces: the AI handles the volume and our team handles doubtful cases, reports and appeals. If you prefer, we can also act as a first line in front of your current agency.
How does the silent test work?
We moderate your real comments in a sandbox while your provider keeps working. You then compare each of our decisions, with its reason, against theirs. Nothing changes in production.
How do I compare costs with my current provider?
Use the calculator on this page for a first estimate, then book a call with your monthly comment volume: we size a proposal you can put next to your current invoice.
Who handles setup and follow-up?
Our team. We turn your rules into instructions, test them on your comments and adjust them when your audience or your news cycle changes.
What about my contract with my current provider?
Nothing forces you to break it. Run the test, keep both in parallel for a while, and switch at renewal if the figures convince you.
Put us next to your current provider.
Book a call with your comment volume: we set up the silent test and send you a proposal to compare.
No credit card required · DSA-compliant · GDPR-compliant
Questions? contact@openmoderation.com