Use Case

AI Content Moderation for Marketplaces

Keep your e-commerce platform safe and compliant. Automatically moderate product listings, user reviews, and seller communications at scale.

The Challenge

A single scam listing, fake review, or fraudulent message can erode months of trust-building. Manual moderation doesn't scale with marketplace growth, and rigid keyword filters create too many false positives.

The OpenModeration Solution

A complete moderation harness. Context-aware AI analyzes listings and messages, while the Action Engine automatically hides high-risk content. Edge cases are routed to a dedicated review dashboard for your Trust & Safety team.

The Result

Drastically reduce the time your team spends on manual reviews. Maintain DSA compliance with full audit trails, and protect your marketplace's reputation with proactive, intelligent moderation.

Moderate every surface of your platform

Marketplaces need proactive moderation across every user interaction point. OpenModeration handles it all from a single integration.

Product listings: Block prohibited items, detect scam patterns, and flag misleading descriptions before they go live.

Reviews & ratings: Detect fake reviews, hate speech, and spam in user feedback to maintain authentic community trust.

Seller messages: Monitor buyer-seller communications for harassment, off-platform diversion, and fraud attempts.

Batch back-moderation for existing content

json

POST /v1/contents/batch

{
  "items": [{
    "input": "Listing description...",
    "custom_id": "listing_1"
  }, {
    "input": "Another listing...",
    "custom_id": "listing_2"
  }],
  "webhook_url": "https://myapp.com/webhook/batch"
}

Process up to 10,000 existing listings asynchronously. Results and automated actions are delivered via webhook.

Related Resources

Guide

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