Moderation for local authorities and public institutions
Public consultations, participation platforms, the city's Facebook page: public debate needs open spaces that are also safe. OpenModeration applies your participation rules to every contribution and explains every decision in writing, so nobody can call it arbitrary censorship.
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The problem
A consultation on a local project can draw hundreds of contributions in a few days, with insults aimed at elected officials or staff, hate speech and off-topic posts. Moderating by hand takes staff time, and every removal can be challenged.
How OpenModeration handles it
We adapt the moderation to your participation rules and use cases. Each contribution is read in context: insults and hate are hidden, criticism, even sharp, stays published, and edge cases are handled by our team with a written reason, while your staff see every decision in real time.
The result
The debate stays open and respectful, your teams save time, and you can show at any moment why a contribution was hidden. Every decision is kept in a complete history.
Built for public debate
In a public space, how you moderate matters as much as the outcome. We build the rules with you.
Public rules, applied as written
The rules you publish for citizens are the rules the AI applies. No hidden rule.
Criticism stays possible
Opposition to a project or a decision stays visible. Only insulting, hateful or rule-breaking content is hidden.
A reason for every decision
Every hidden contribution comes with the rule at stake and a written reason you can share with its author.
Platform and social pages together
Your participation tool through the API, and your Facebook, Instagram and YouTube pages, in the same console.
See the app in 20 seconds
Comments arrive, each one gets a decision and its written reason, and our team handles the doubtful cases. You have nothing to do, and you see everything in real time.
⚡ Our AI engine
An AI that keeps up with the market instead of ageing
Many moderation tools rely on a single in-house algorithm, frozen between two updates. OpenModeration works differently.
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Our own moderation AI
Trained for comment moderation and set up on your rules and your use cases.
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Cross-checked by other AIs
On delicate cases, other AI models arbitrate the decision before it is applied. Fewer mistakes, fewer wrongly hidden comments.
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Plugged into the best of the market
When a better or cheaper AI model comes out, we plug it in quickly. Nothing changes on your side.
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You benefit from AI progress
AI models get better and cheaper every year. Our architecture lets you benefit from it, instead of staying stuck on yesterday’s model.
Already under contract?
Switch moderation provider without risk
You don’t have to cut anything off to find out. Test us on your own comments, then decide with figures in hand.
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A silent test on your real comments
We moderate your real comments in a sandbox, alongside your current provider. Nothing changes in production.
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Compare decision by decision
For each comment, you see what we would have accepted or refused, with the written reason, next to what your provider did.
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Switch when it suits you
You reach your renewal with figures. Connectors are ready and our team sets everything up when you decide to switch.
Why teams choose OpenModeration
Transparency
Every decision is explained and logged: useful when answering a citizen, an elected official or an audit.
Human support
Our team helps you set your rules and handle sensitive cases, working with your departments.
Hosted in the EU
Built and hosted in the European Union, GDPR-compliant.
DSA-compliant from day one
The Digital Services Act applies to every site that hosts comments. OpenModeration covers the moderation side for you.
See how we cover the DSA →- Art. 16: user reports logged and handled by our team
- Art. 17: a written statement of reasons for every decision
- Art. 15: exportable figures for your transparency report
- Art. 20: human review of contested cases by our team
We set it up and run it for you
Just connect your pages: our team sets up the moderation on your rules and use cases, then runs it day to day. Doubtful cases and reports are handled by us, and you can step in whenever you want.
We set up your rules for you
Our team starts from your existing rules, your use cases and your real comments, sets the moderation up, then fine-tunes it over the first weeks. No work on your side.
Our team handles the doubtful cases
Doubtful cases, user reports and contested decisions are handled by our team. The system learns from every decision and proposes adjustments to your rules, which you approve in one click.
A test without risk
In sandbox mode, OpenModeration analyses your real comments and shows what it would have decided, without hiding or deleting anything.
Frequently asked questions
Isn't automatic moderation a form of censorship?
It applies only the rules you have made public and explains each decision in writing. Doubtful cases are decided by a person from our team, not by the AI, and your staff can step in at any moment.
Can you moderate an existing participation platform?
Yes. Contributions can be sent to OpenModeration through the API from your tool, alongside your social pages.
Does citizens' data stay in Europe?
Yes. OpenModeration is built and hosted in the European Union and is GDPR-compliant.
How do we start?
Book a call: we start from your participation rules and use cases and test them on real contributions before switching them on.
An open debate, without the abuse.
Book a call: we start from your participation rules and show you the moderation on your real contributions.
No credit card required · DSA-compliant · GDPR-compliant
Questions? contact@openmoderation.com