Content moderation software: what's inside the system
Moderation software is more than a filter. OpenModeration brings four parts together into one system: an AI that reads your comments against your rules, a console where you follow every decision, our team for the cases that need a human, and the records the DSA asks for.
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The problem
Many tools sold as moderation software cover only one piece: a word filter, a score from an API, or a review queue that leaves the work to you. You end up assembling the rest yourself, and the gaps show the day a decision is challenged.
How OpenModeration handles it
We deliver the whole chain already assembled: collection from your site and social accounts, analysis by our own AI, a console with the reason for each decision, our moderators for doubtful cases, reports and appeals, and an exportable history.
The result
One system and one place to look. You connect your pages; the software and our team moderate; you see everything in real time and can override any decision.
The four parts of the system
Each part has one job. Together they cover the whole life of a comment, from the moment it is posted to a possible appeal.
1. The moderation AI
Built in-house and trained on millions of messages over seven years. It reads each comment in context and in its own language; delicate cases are cross-checked by other AI models.
2. The console
Every decision appears in real time with its written reason. Filter by platform, rule or period, and reverse a decision whenever you want.
3. Our moderation team
Doubtful cases, user reports and contested decisions are handled by our moderators, not left in a queue for your staff.
4. DSA records
A statement of reasons for each decision, a traceable history, reports and appeals followed up, and figures you can export for your transparency report.
Plus: the connectors
Your website through the API or WordPress, Facebook, Instagram and YouTube natively. TikTok, X, LinkedIn and other networks are added on request.
Who does what
Software only works if every task has an owner. Here is how the work is split between the system, our team and you.
| Task | Handled by | What you see |
|---|---|---|
| Clear cases (insults, spam, scams) | The AI, within seconds | The decision and its reason in the console |
| Doubtful cases | Our moderation team | The final decision, its reason and who took it |
| User reports | Our team, following your rules | Each report and how it was handled |
| Appeals from authors | Our team, with a human review | The original decision and the outcome |
| Rules and settings | Set up with you, adjusted over time | Your rules in plain language |
| Transparency figures | Generated by the software | Exports ready for your DSA report |
See the app in 20 seconds
Comments arrive, each one gets a decision and its written reason, and our team handles the doubtful cases. You have nothing to do, and you see everything in real time.
⚡ Our AI engine
An AI that keeps up with the market instead of ageing
Many moderation tools rely on a single in-house algorithm, frozen between two updates. OpenModeration works differently.
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Our own moderation AI
Trained for comment moderation and set up on your rules and your use cases.
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Cross-checked by other AIs
On delicate cases, other AI models arbitrate the decision before it is applied. Fewer mistakes, fewer wrongly hidden comments.
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Plugged into the best of the market
When a better or cheaper AI model comes out, we plug it in quickly. Nothing changes on your side.
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You benefit from AI progress
AI models get better and cheaper every year. Our architecture lets you benefit from it, instead of staying stuck on yesterday’s model.
Why teams choose OpenModeration
Nothing to build
No interface to develop, no review queue to staff, no logging to design. You connect your pages and the system runs.
An AI that keeps improving
When a better model comes out, we plug it in. Your rules and your history stay the same.
European by design
Hosted in the EU, GDPR-compliant and built for the DSA from the start.
DSA-compliant from day one
The Digital Services Act applies to every site that hosts comments. OpenModeration covers the moderation side for you.
See how we cover the DSA →- Art. 16: user reports logged and handled by our team
- Art. 17: a written statement of reasons for every decision
- Art. 15: exportable figures for your transparency report
- Art. 20: human review of contested cases by our team
We set it up and run it for you
Just connect your pages: our team sets up the moderation on your rules and use cases, then runs it day to day. Doubtful cases and reports are handled by us, and you can step in whenever you want.
We set up your rules for you
Our team starts from your existing rules, your use cases and your real comments, sets the moderation up, then fine-tunes it over the first weeks. No work on your side.
Our team handles the doubtful cases
Doubtful cases, user reports and contested decisions are handled by our team. The system learns from every decision and proposes adjustments to your rules, which you approve in one click.
A test without risk
In sandbox mode, OpenModeration analyses your real comments and shows what it would have decided, without hiding or deleting anything.
Frequently asked questions
What should content moderation software include?
Five things at least: analysis that understands context, rules you can read, a console showing each decision and its reason, a way to handle doubtful cases and appeals, and a history that meets the DSA. OpenModeration includes all five, plus a team that handles the doubtful cases for you.
Is OpenModeration software or a service?
Both. You get the software (AI, console, connectors, records) and a managed service: setup with you and the moderation of doubtful cases by our team are included.
Moderation software or moderation API: what is the difference?
An API returns a score and you build everything around it. The software covers the whole chain. Technical teams can also call our API from their own tools.
Which platforms does the software cover?
Your site (API or WordPress), Facebook, Instagram and YouTube natively. TikTok, X, LinkedIn and other networks are added on request, quickly.
How can I evaluate it?
Run a free sandbox test on your real comments: you see every decision and its reason, nothing hidden. Or book a call and we walk you through it.
See the whole system on your own comments.
Book a call: we show you the AI, the console and the work of our team on a sample of your comments.
No credit card required · DSA-compliant · GDPR-compliant
Questions? contact@openmoderation.com